R 3165 District Technology Support Associate

JOB GOAL:The Technology Support Associate provides front-line, customer-focused technology support to staff and students across the district. This role serves as the first point of contact for technology assistance and focuses on resolving common, well-documented, and routine technology issues, supporting users in their day-to-day use of district systems, and ensuring a positive support experience. Issues requiring system-level access, configuration changes, or advanced troubleshooting are escalated to senior technical staff.QUALIFICATIONS:1. High school diploma required; associate's degree, college coursework, or relevant experience, preferred2. Strong customer service and interpersonal skills3. Ability to communicate clearly and patiently with non-technical users4. Comfort learning and using new technology systems and tools5. Basic familiarity with Windows, Apple, Chromebooks, and/or Google Workspace preferred but not required6. Ability to follow procedures, document work, and manage multiple tasks7. Willingness to learn and grow technical skills on the job8. High degree of professionalism, discretion, and attention to security, privacy, and data integrityPERFORMANCE RESPONSIBILITIES:1. Serve as the first point of contact for technology support requests2. Resolve common, repeatable, and documented issues related to devices, accounts, peripherals, and classroom technology3. Provide in-person and remote assistance following established procedures and documentation4. Document all work in the district's ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work5. Assist with device deployment, collection, basic setup, and inventory tracking6. Perform basic troubleshooting and guided diagnostics using approved tools and procedures7. Support classroom and office technology such as displays, printers, and peripherals8. Follow district technology standards, procedures, and security practices9. Provide feedback to senior staff on recurring issues and user support needs10. Participate in technology projects in a support role as assigned11. Other duties as assigned by the Executive Director of Technology or designeeREPORTS TO: Executive Director of TechnologyPHYSICAL REQUIREMENTS:Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range.TERMS OF EMPLOYMENT:12 month contractSALARY: