Operations Coordinator

Operations Coordinator – Kiosk ProgramLocation: Remote/Hybrid (based on business needs)Department: Operations / LogisticsEmployment Type: ContractOverviewWe are seeking a sharp, personable, and highly organized Operations Coordinator to support the day-to-day operations of a growing Kiosk Program. This role is ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and can balance analytics, logistics, and cross-functional coordination while maintaining a customer-first mindset.The Operations Coordinator will partner closely with Operations & Logistics Managers, Kiosk Operators, vendors, and internal stakeholders to improve processes, support project execution, and ensure seamless program operations. This individual will play a critical role in scaling and optimizing a new support modality and platform experience.Key ResponsibilitiesOperations & Process ManagementSupport the Operations team through analytics, logistics coordination, and process improvement initiativesDevelop and maintain streamlined operational workflows to support program growth and scalabilityAct as the operational point of coordination across multiple cross-functional projects and initiativesProactively communicate operational processes and identify solutions needed for program successCreate and maintain detailed project documentation and operational tracking toolsProject Coordination & ExecutionCoordinate internal resources and third-party vendors to ensure successful project executionEnsure projects are completed on time, within scope, and aligned with operational goalsAssist with defining project scope, objectives, and execution plans while ensuring technical feasibilityEscalate operational risks or project blockers to leadership as neededCustomer Support & Problem SolvingServe as a subject matter expert for the Kiosk platform and support experienceIdentify and proactively resolve driver and rider pain points related to the platformRespond to support inquiries promptly both in person and via emailTroubleshoot technical and operational issues associated with launching and scaling the programContinuously identify opportunities to improve the customer experience and operational efficiencyTeam Support & TrainingTrain, mentor, and guide Kiosk Operators to improve quality and efficiency metricsCollaborate with team members to drive operational consistency and process adherenceSupport evolving business needs with flexibility and a solutions-oriented mindsetRequired Qualifications3+ years of experience in operations, logistics, project coordination, or a related roleStrong communication skills with the ability to collaborate effectively with internal teams and external vendorsDemonstrated experience solving complex operational or customer-facing issuesHighly organized with strong attention to detail and follow-throughAbility to manage multiple priorities in a fast-paced environmentSelf-starter with a high level of autonomy and adaptabilityPreferred QualificationsExperience using analytics and operational reporting to improve processes and performancePrevious experience training or mentoring team membersExperience supporting customer operations, logistics, or platform-based programsPassion for operational excellence and customer experience improvement