PMO / Business Operations Manager (EC & TikTok Shop)

PMO / Business Operations Manager (EC & TikTok Shop)Location:US-based (California preferred) / Open to RemoteFluent in English & Mandarin requiredRole OverviewWe are looking for a PMO / Business Operations Manager to act as a business hub and management extension for the EC Lead. This role will work closely with leadership to drive execution, improve operational professionalism, and institutionalize business knowledge across teams.This is a high-visibility, high-impact role ideal for someone who is strong in execution, structure, and cross-functional coordination, with hands-on experience in TikTok Shop (TTS) operations. Exposure to other e-commerce platforms (Amazon, Shopify, etc.) is a strong plus.You will help turn strategy into action, and action into repeatable systems.Key ResponsibilitiesBusiness Execution & PMO OwnershipAct as a central coordinator across multiple business initiatives and accountsDrive execution of leadership priorities and ensure follow-through across teamsTrack key initiatives, milestones, risks, and dependenciesIdentify execution gaps and proactively push for resolutionOrganizational & Process ImprovementHelp define and enforce professional communication standards across teamsImprove cross-functional collaboration and service delivery efficiencyStandardize workflows, documentation, and reporting structuresSupport the build-out of scalable operating mechanismsKnowledge & Capability BuildingDocument and systematize business learnings, best practices, and playbooksHelp teams turn ad-hoc execution into structured methodologiesSupport internal training and knowledge-sharing initiativesNew Business Exploration & Strategic SupportPartner with leadership to research and explore new business opportunitiesSupport analysis, pilots, and early-stage execution for new initiativesHelp assess feasibility, risks, and operational implications of new ideasStakeholder CommunicationServe as a communication bridge between leadership and execution teamsSupport preparation of internal updates, briefs, and decision-support materialsWork cross-functionally with operations, BD, content, and platform partnersQualifications2+ years of relevant work experience in e-commerce or operationsHands-on experience with TikTok Shop (TTS) is requiredExperience with other e-commerce platforms (Amazon, Shopify, etc.) is a strong plusFluent in English and Mandarin ChineseStrong organizational, communication, and execution skillsComfortable working in fast-paced, ambiguous environmentsHigh sense of ownership and ability to operate with limited supervisionStrong problem-solving skills and business judgmentWhat Success Looks LikeLeadership initiatives are executed clearly and on timeCross-team communication becomes more professional and structuredBusiness knowledge is documented and reused, not lostNew ideas move faster from concept to pilot to decisionThe EC Lead's management bandwidth is meaningfully extended