Computer Operator I

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am.Computer Operators Level I is responsible for monitoring all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.Primary Responsibilities:Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolutionEnsure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation proceduresInitiate and monitor tasks related to daily run sheets, and job processing schedulesResponsible for monitoring, coordinating, documenting and tracking system backupsManage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completedMonitor environmental systems within the Network Operations Center and Data CentersManage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are metPerform user provisioning and de-provisioning tasks per approved requestsProvide support to users and remote distribution centersCreate and maintain technical documentation, policies, and proceduresAssist in the installation and decommissioning of data center network and server hardwareOther tasks as assignedOther Responsibilities:Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardwareAssist Data Center Operations Manager with special projects that may be assignedRequired shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessaryMinimum Qualifications:Ability to work and carry out duties independentlyStrong critical thinking and problem-solving skills in a fast paced and ever-changing environment.Understanding and interest in continuous process improvementCustomer oriented attitude and desire to help others succeedAbility to perform duties quickly and efficiently, to ensure support of business-critical systems and applicationsAbility to communicate with end users and associates effectively with verbal, visual and listening skillsAbility to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racksDesired/Ideal Qualifications:IBMi iSeries ExperienceServiceNow ExperienceData Center Operations ExperienceSoftware monitoring tools Zabbix and Trane Tracer Building Management System experienceComptia Network+, and/or Security+ certificationBasic level experience scriptingFull time500 Volvo Parkway,Chesapeake,Virginia 23320IT ServicesDollar Tree