Operations Manager- StretchLab Renton/Mercer Island

Operations Manager (Part-Time Studio Leadership Role) Part-Time | 20–30 Hours Weekly | Competitive Pay + Performance Bonuses StretchLab is seeking a part-time Operations Manager to take a leadership role within the studio and support the Owners in running smooth, high-performing operations. This role is ideal for someone who is organized, people-focused, and excited to lead in a wellness-driven, community-oriented environment. About StretchLab Founded in 2015 in Venice, CA, StretchLab is the industry leader in one-on-one assisted stretching. Our Flexologists™ come from diverse backgrounds including physical therapy, yoga, Pilates, massage, and fitness. Every Flexologist completes our proprietary training program to ensure a world-class stretching experience. Role Summary The Operations Manager serves as the in-studio leadership presence, ensuring daily operations run efficiently, the team feels supported, and every member receives an exceptional experience. This role is responsible for operational oversight, team coordination, and supporting membership sales and retention efforts. Key ResponsibilitiesStudio Operations & Leadership Oversee day-to-day studio operations and maintain a clean, organized, and professional environment Act as the on-site leadership presence, upholding StretchLab standards Support scheduling flow, session coordination, and general operational needs Assist with operational tasks such as payroll inputs, reporting, and inventory management Team Support & Accountability Help onboard, train, and support Front Desk and Flexologist teams Reinforce expectations, professionalism, and consistent service delivery Provide day-to-day support and serve as a resource for staff questions Lead quick team huddles or check-ins when needed Membership & Sales Support Support the Owners in achieving membership sales and retention goals Monitor lead flow, follow-up processes, and booking quality Ensure tours, intro sessions, and membership presentations are executed consistently Assist with escalated member concerns and account support Member Experience Maintain a warm, welcoming, community-focused studio atmosphere Address member concerns with empathy and professionalism Ensure all studio experiences meet StretchLab quality expectations Community & Events Participate in local events, pop-ups, and partnerships Help strengthen community relationships and build studio visibility Requirements Leadership or supervisory experience in fitness, wellness, hospitality, or a similar service environment Strong communication and customer service skills Highly organized with the ability to manage multiple responsibilities Comfortable working in a membership-based, performance-driven environment Proficient computer skills; ClubReady experience is a plus Ability to stand or walk for extended periods Reliable, proactive, calm under pressure, and solutions-oriented Compensation & Perks Competitive hourly compensation based on experience Performance-based bonuses tied to key studio metrics Complimentary or discounted StretchLab services Opportunities for growth within our studio group Job Type: Part-time Pay: From $20.00 per hour Benefits: Employee discount Flexible schedule Paid time off Work Location: In person