Guest Experience Lead - Service Excellence & Ops

Churchill Downs Racetrack in Louisville, Kentucky, is seeking a Guest Services Manager to provide exceptional service to guests while leading the Guest Services team. Responsibilities include managing inquiries, troubleshooting issues, and supervising service recovery efforts. The candidate must be proficient in software tools like Salesforce and MS Suite, possess strong communication skills, and ideally hold a Bachelor's degree. The role requires flexible hours, including weekends. Join a renowned venue to enhance the guest experience during events. J-18808-Ljbffr