Guest Services Representative

Guest Service RepresentativeStylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Guest Service Representative.Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.What We Offer:1st of the Month after 30 Days of Employment:Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!Employer paid Accident insurance and HSA contribution401(k) Retirement Plan90 Days:Paid Vacation and Sick Time8 Paid HolidaysPaid Bereavement1 Year:Paid Floating HolidaysJob Responsibilities:The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.Ensure a delightful, seamless arrival and departure for our guests.Keeps current on hotel accommodations, services and local attractionsHandles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionWorks with other departments as appropriate to arrange for services requested by the guestPrepares end of shift summaries and communications for management and other shiftsEncourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty programMakes reservations in accordance with hotel's yield management practicesProcesses customer credit at check-in in accordance with hotel policy and data privacy policy standardsMay be responsible for answering and fielding all calls to the hotel, both internal and externalIdentifies and records special billing instructions and notifies AccountingObtains appropriate approvals and signatures for guest transactionsFollows hotel policy on cash banksMaintains confidentiality of guest informationCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsRequirement/Skills:Strong customer service experience requiredPrevious hotel experience preferredAbility to maintain a positive and professional attitude when handling all situationsSolid computer skillsAbility to push/pull up to 30lbsAbility to work flexible schedule, including morning, afternoons, nights and weekendsExcellent communication skillsMust possess a strong team spiritOpera experience preferredPhysical Demands:Ability to stand, stoop or bend for entire shiftAbility to lift up to 20 poundsAbility to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.