Sr. Manager, Customer Analytics

Company OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.Opportunity OverviewThe Senior Manager, Customer Analytics will be responsible for the customer-centered analysis of the business data to ensure the successful launch and growth of IMCIVREETM as well as future products.The focus of this role is to collaborate with the business to develop and implement analytics and reporting that drive better and faster decision making, provide insight and analysis and identify opportunities for improvement. This role will specifically focus on generating insights related to healthcare providers (HCPs), accounts and payers to inform commercial strategy and execution.In this role, the candidate will work closely with functional leadership and technology teams to ensure alignment between corporate objectives and tactical execution – providing the necessary reports and insights.  This position will also play a key role in coordinating updates to key data assets with internal stakeholders and data management consultants, and will collaborate across Medical, Marketing, Sales, Market Access, Business Operations, and Patient Services teams. This individual will report into the Director, Forecasting & Advanced Analytics.Responsibilities And DutiesCommercial, Customer-centered AnalyticsAnalyze HCP, account, and payer dynamics to inform targeting, segmentation, and engagement strategySupport omnichannel strategy by integrating data and analytics from various channels of customer engagementGenerate insights and actionable recommendations to influence business decisions and strategyProactively identify and uncover opportunities to improve efficiency and commercialization processesConduct cross-platform analyses, build models, test hypotheses, find root causes, and support forecast assumptionsCollaborate with technology and business partners to process improvements related to CRM functionality, customer data, and reportingData Management and ReportingPartner with business owners to understand and recommend reporting/BI solutions that meet diverse, complex business reporting and analytics needsCollaborate in the planning, development, and deployment of new data solutions and evaluates and improve existing data solutions and dashboardsSupport data management and integration by owning customer-focused elements of cross-platform semantic data modelsDesign, build, and deploy BI solutions (reports and operational dashboards) to support customer-facing teamsPartner with Compliance to ensure proper data governance is applied and monitored across the businessPartner with Training to design and deliver end-user training and training materialsQualifications And SkillsBachelor’s degree and/or combination of education and experience; advanced degree preferred6+ years of related experience in the pharmaceutical industry, with exposure to CRM engagement data, raw claims data, and distribution data Advanced experience with SQL for data mining and excel for data transformation, with additional proficiency with python strongly preferredExperience in report development for PowerBI strongly preferredExperience operating in rare disease context, with understanding of the key challenges and tactics used to drive business performance Expertise with different types of pharmaceutical datasets and a strong curiosity to seek out and learn new technology and toolsHighly analytical with the ability to proactively synthesize and communicate actionable insights to stakeholders with and without technical backgrounds through effective, clear and concise oral and written presentationsDemonstrated success in managing numerous projects simultaneously while maintaining a high level of service, attention to detail and follow-upAbility to collaborate effectively across multiple stakeholders, proactively seeking feedback while able to influence the thinking of an experienced customer facing teamThis role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.The expected salary range for this position is $135,000 - $215,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.More About RhythmWe are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism. At Rhythm our core values are:We are committed to advancing scientific understanding to improve patients’ livesWe are inspired to tackle tough challenges and have the courage to ask bold questionsWe are eager to learn and adaptWe believe collaboration and ownership are foundational for our successWe value the unique contribution each individual brings to furthering our missionRhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law. Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.