Guest Services

Night and Weekend shifts availableDistinguishing Characteristics Of Work And Essential AttributesEmployees in this classification perform customer service-related duties as Guest Services Specialist across all properties in the KDC portfolio. Work varies but is generally governed by company policies as described in the current Employee Policy Manual, regulations, and operating procedures. Job performance is reviewed regularly by the Guest Services Manager.The Guest Services Specialist will have a “can do” attitude and is expected to be resourceful, flexible, self-motivated, and courteous. The Guest Services Specialist is confident working independently while demonstrating a strong sense of personal responsibility and a passion for assisting the guests at the Bellevue Collection.The Guest Services Specialist must display the following essential attributes at all times while representing KDC: Best Practices Customer Service Leading with integrity Honesty Teamwork Vision for the goals of the company Reliable Ambitious Insightful Respect other points of view Decisive Problem Solver Required knowledge abilities and skills The Guest Services Specialist must display and maintain the following abilities and skills as a minimum requirement of the position. Knowledge of the principles and practices related to customer service and tenant relations. Strong initiative, job reliability, diligence, dedication, and attention to detail skills. Strong verbal and written communication skills. Ability to understand, remember and carry out written and oral instructions. Ability to analyze complex problems or issues and develop an effective course of action. Ability to show comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization. Demonstrated sound organizational, coordinating and personal interface skills. Ability to learn the layout of all properties and entities within the Bellevue Collection. Essential functions and duties Within assigned areas of responsibility, this position requires the following. Other duties will be assigned as needed. Positively and professionally represent The Bellevue Collection Brand Know each of the properties (Bellevue Square, Lincoln Square, Bellevue Place) and be able to direct guests to locations at each property. Direct Guests to stores & restaurants at The Bellevue Collection Answer phones Contact stores and restaurants as needed for customers Issue Wheelchairs and Mobility scooters to Guests in need Receive, log and store Lost and Found Items Issue Gift Cards to The Bellevue Collection Computer, printer and POS system interface Manage cash, credit and check transactions Nightly cash drop Direct Guests to locations outside of The Bellevue Collection as Needed Holiday Hours/Shifts will vary Point of contact for security interface Physical Demands Typically Involve, But Are Not Limited To Primary functions require sufficient physical ability to work in an open setting and operate office equipment with extensive keyboarding and manual dexterity. CONTINUOUS sitting and standing, coupled with upward and downward flexion of neck, side-to-side turning of neck, and reaching with hands and arms; light to moderate finger pressure and tactile sensitivity sufficient to accurately manipulate, pinch, and grasp to writing utensils. FREQUENT lifting of standard supplies and materials, such as marketing materials, binders, clipboards, and objects weighing up to 10 lbs., reaching and stretching followed by standing from seated position and walking short to long distances as needed. OCCASIONAL kneeling, bending and squatting; lifting and carrying of objects weighing 11-25 lbs. and pushing and pulling objects weighing up to 10 lbs. Read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats. Listen, understand, and respond to verbal information in person or by phone. Hearing capability must be in the normal audio range with or without correction, in order to fulfill the requirements of this position. Education/work experience requirements Customer Service experience preferred but not required. Successful candidates will be required to pass a background check, including credit report and drug screen. “This job description does not create any contract rights. Kemper Development Company, (KDC), and the employee are free to terminate the employment relationship at any time without cause or notice. This at-will employment relationship cannot be altered except by written agreement executed by the employee and the President of Kemper Development Company. This policy will be strictly adhered to and is for the benefit of both the employee and KDC.