Dispatch Coordinator

Job Description Duration: 3-month contract with opportunity for extension/conversionAbout the RoleWe are looking for a highly organized and proactive Dispatch Coordinator to join our Service Delivery team. In this role, you will oversee daily scheduling operations, coordinate technician routing, and ensure seamless communication between field teams and customers.This position is essential to maintaining workflow efficiency, optimizing appointment scheduling, and delivering excellent customer experiences in a fast-paced environment.Key ResponsibilitiesReview and assign daily work orders to appropriate techniciansAdjust and reschedule appointments based on availability and call-outsGenerate and distribute daily ONT reports (scheduled, completed, pending, fallout jobs)Continuously optimize schedules to maximize efficiency and productivityProactively contact customers to offer earlier appointment opportunitiesSchedule troubleshooting and service appointments during assigned shiftsCommunicate scheduling updates and process changes to the teamManage technician availability (PTO, meetings, events) in scheduling systemsMonitor dispatch ticket queues and ensure timely resolutionTrack technician activity via Geotab and provide customer updates on delaysSupport internal communication channels (TechTalk & Installation Support)Collaborate with field teams on scheduling adjustmentsUpdate Jira tickets (remote activations, labels, attachments, work orders)Schedule appointments after OSP escalation clearanceCreate HUB tickets for equipment shortages and coordinate reschedulingFoster a culture of trust, integrity, and collaborationQualificationsHigh school diploma or GED required (Associate's degree preferred)Previous experience in dispatch, scheduling, or coordination roles preferredFamiliarity with tools such as Jira, Geotab, or similar systems is a plusStrong organizational skills and attention to detailAbility to multitask in a fast-paced, high-volume environmentExcellent communication and customer service skillsProblem-solving mindset with a proactive approachComfortable working across multiple platforms simultaneouslyAbility to prioritize tasks and work effectively under pressure