Customer Support Representative

Role: Customer Service RepresentativeLocation: On-siteJob Type: ContractPayout: Competitive, based on experienceRole Overview:We are hiring for one of our clients, seeking a Customer Service Representative to work on a contract basis. The position involves addressing customer inquiries and resolving issues through direct communication channels. Responsibilities include maintaining accurate records of customer interactions and providing timely responses to support requests.Key Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Resolve customer complaints and issues by providing appropriate solutions and follow-up.• Process customer orders, returns, and refunds accurately and efficiently.• Document all customer interactions and feedback in the company’s CRM system.• Collaborate with cross-functional teams to address recurring customer concerns.Required Skills & Qualifications:• Minimum 1 year of experience in customer service or support roles.• Strong verbal and written communication skills in English.• Proficiency in using CRM software and Microsoft Office Suite.• Ability to multitask and manage high call volumes in a fast-paced environment.• Problem-solving mindset with a focus on customer satisfaction.More About the Opportunity:This role offers a unique opportunity to work with a global leader in the IT Services and IT Consulting industry, contributing to enhanced customer experiences across multiple regions. The position is based in a structured on-site environment with access to professional development resources.Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.Apply Now!