Director, Clinical Applications - Strategic Accounts & Canada

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Director, Clinical Applications - Strategic Accounts & Canada is a senior management professional that is responsible for leading a high-performing, geographically distributed team delivering clinical education, training, and application support to large, national, and strategic healthcare customers. This role ensures that Clinical Application strategies drive customer adoption, clinical excellence, and measurable business outcomes, while aligning with organizational growth objectives.Strategic Planning and DevelopmentPartnership in strategic planning and development, analyzing market trends, customer feedback, and technological advancements.Provide vision and direction to the clinical applications team for the delivery of Varian product training and educational support to Varian customers.Creation of new services, partnership in commercialization and marketing internally and externally.People LeaderLead, coach, and develop a team of Senior Managers and Clinical Applications Specialists. Development of a high-performing team focused on product expertise and customer satisfaction.Develop talent pipelines and succession plans for key roles.Foster an environment that empowers teams to prioritize effectively and deliver high-value work.Pre-Sales EngagementParticipate in pre-sale engagements to identify solutions that align with customer goalsAct as a key expert as it pertains to Clinical Applications implementation and continuing education programs. Provide expert insights into different training program offerings and customization options.Financial ResponsibilitiesAlign training delivery and customer engagement models with corporate growth and revenue targets.Manage a profit and loss center and revenue targets to achieve financial objectives. Execute and partner on forecast calls to maintain visibility on resource needs and customer deliverables.Customer Relationship ManagementDefine and execute the clinical applications strategy for Strategic Accounts across North America Provide strategic leadership and direction for the delivery of Clinical Applications training and support to customers to provide the highest level of service and customer satisfaction.Engage in the resolution of customer needs and concerns while defining and developing ongoing customer relationships. Operations ManagementProvide strategic oversight of operational processes across Clinical Applications delivery for Strategic Accounts, leveraging digital platforms to enhance customer engagement, streamline workflows, and improve service scalability. Partner with Clinical Operations managers to ensure effective coordination and execution of all training activities (on-site, classroom, remote, and digital), ensuring customers are prepared to achieve safe, effective, and timely utilization of Varian solutions.Oversee resource planning and utilization across the applications team, aligning capacity with business demand, revenue commitments, and customer priorities.Analyze utilization trends and operational performance data to identify opportunities for efficiency, scalability, and improved service delivery models.Cross Functional CollaborationCollaborate with other departments primarily Project Management, Sales, Service, AOS, Global Education, Helpdesk, Product Management and Marketing to provide the necessary support to enable the best services and optimize customer relations. Identify opportunities to expand service offerings, recurring engagement models, and customer success programs.QualificationsRequiredBachelor’s degree in a clinical discipline (e.g., Radiation Therapy, Medical Physics, Nursing, or related field) 5+ years of experience in clinical applications, healthcare technology, or related field 4+ years of leadership experience with people management, performance management, and people developmentExperience working with large or strategic healthcare accounts Strong business acumen, including experience with revenue targets, forecasting, and financial performance PreferredAdvanced degree (MBA, MHA, or equivalent) Demonstrated success in leading large-scale implementations or system conversions Familiarity with customer success models and recurring revenue strategies Key CompetenciesStrategic thinking and execution Executive communication and influence Customer-centric mindset Financial and operational acumen Change management and organizational leadership Data-driven decision making Success Measures (KPIs)Training revenue delivery vs. target Customer adoption and utilization metricsCustomer satisfaction and engagement scores Team performance and retention Efficiency and scalability of training delivery Work EnvironmentRemote / hybrid with 50% travel to customer sites across US and Canada and internal meetings Leadership of a virtual, cross-regional team#RemoteWho we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers businesses, please visit our company page here.The Base Pay Range For This Position Is$172,680 - $237,435Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. 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To learn more, click here.Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. 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