Host - Hostess (Project)

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Moncayo Golf & Ocean Club, set outside of San Juan, Puerto Rico. Moncayo Golf & Ocean Club is seeking a Host/Hostess to join the Food and Beverage Service Department. The Host/Hostess is responsible for the first impression when members and guests walk into our dining facilities, and has the distinct ability to have a direct impact on the experience of our members and guests. The Host/Hostess will assist members with their reservations, taking them to their assigned tables, and assisting the Food and Beverage staff as needed. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. Key Responsibilities Welcome members and guests at the door with a smile and warm greeting, using guest name whenever possible. Maintain eye contact and correct posture. Manage reservations and walk-in’s in an organized fashion. Schedule reservations over the phone, email, or in person requests. Ensure all members and guests with reservations have their required table before arrival. Lead guest to appropriate table according to number of guest. Thank guests and members for their patronage and invite them to return. Assist is seeing all club policy, procedures, and standards are being met by all staff. Any other duties as assigned. Qualifications High school diploma or equivalent. At least six (6) months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club. Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate. Knowledgeable of food and beverage operations. Extraordinary attention to detail, quality and service. Additional Requirements Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. Ability to work in a team environment. Ability to stay calm and focused during the busiest of times. Ability to read, write, speak, and understand English; additional languages preferred. Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds. Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment. Benefits Competitive Pay or Wage Range (only based on state/region laws) Medical, Dental, and Vision Benefits (Full-Time Year Round Only) 401k Contribution (Full-Time Year Round Only) Paid Time Off and Paid Holidays (Full-Time Year Round Only) Employee Meals, Referral Incentives, and Recognition Programs Holiday Pay Professional development and upward mobility opportunities Work-Family Culture About Us Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. About the Project – Moncayo Golf & Ocean Club Moncayo is a premier destination in Puerto Rico that blends a world-class golf course, luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We pride ourselves on offering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail. At Moncayo, our employees embody pride, ownership, and accountability every day, ensuring that every guest experience reflects our culture of luxury and well-being.