Dynamics 365 Finance + Operations (F+O) Support Analyst

Job Description Extensive knowledge of Microsoft Dynamics 365 Finance + Operations (F+O) is a must!TITLE: ERP Support AnalystREPORTS TO: Director of Information TechnologyFLSA STATUS: ExemptLOCATION: Raleigh, NCSUMMARY: The ERP Support Analyst provides technical and functional support for Microsoft Dynamics 365 Finance and Operations (F+O), working closely with the business to ensure exceptional IT experiences. This role requires strong analytical, troubleshooting, and communication skills to resolve issues and collaborate with implementation partners, vendors, and users. Responsibilities include training, documentation, and system improvements, with occasional after-hours incident handling and maintenance.RESPONSIBILITIES:Provide end-user support for D365 F+O and related apps, such as Power BI, Power Apps, and Azure DevOpsAnalyze, diagnose, and resolve issues related to D365 F+O system functionality, configuration, integration, performance, and securityTroubleshoot and resolve issues related to D365 F+O modules, features, integrations, and customizationsConduct root cause analysis and provide solutions or workarounds for reported incidents Coordinate with the IT team, developers, functional consultants, and implementation partners to escalate and resolve complex issues while ensuring timely and quality service deliveryFacilitate and support with system updates, patches, and new releases for D365 F+O and related apps, including testing and validation of enhancementsDocument and update support processes, procedures, and knowledge base articlesMonitor and resolve system performance and availability issues within the D365 F+O platform while managing inbound helpdesk inquiriesSupport Electronic Data Interchange (EDI) platform including exception handling, modifications, and configurationKNOWLEDGE/SKILLS/ABILITIES:Extensive knowledge of D365 F+O including financial modules (AP, AR, general ledger), warehouse management, sales and marketingHands-on experience in D365 F+O System AdministrationProficient in Microsoft productivity applications, including Windows 11, Office 365 suite, SharePoint Online, Excel, TeamsDemonstrated experience using Microsoft Power Automate and Power Apps to create business solutionsStrong analytical and problem-solving skills, with the ability to innovate using available resources Strong aptitude for working independently on projects and tasks within a small IT TeamExcellent verbal and written communication skills, with the ability to collaborate and work effectively with others in-person and virtuallyAbility in managing time effectively, prioritizing tasks based on urgency, and multitasking efficiently in a dynamic environmentLeverages strong interpersonal skills to empower and guide users towards becoming more proficient and self-sufficient with technologyEDUCATION/EXPERIENCE:Bachelor's in Information Technology or related technical degree requiredMinimum 5 years of direct experience supporting Microsoft D365 F+OWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is occasionally exposed to risk of electrical shock The noise level in the work environment is usually moderateOccasional after-hours incident handling and application maintenance may be requiredTRAVEL:Occasional travel within the Company's network may be required