Collections Specialist
Description We are looking for a Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collections, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and resolution of outstanding balances. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.Responsibilities:- Contact commercial and consumer customers regarding past-due accounts and guide timely payment resolution through careful follow-up.- Review open balances, research account history, and identify issues related to billing, payment status, or disputed charges.- Coordinate with internal teams to resolve invoice concerns and remove obstacles that may delay account settlement.- Maintain accurate records of collection activity, customer communications, payment commitments, and account updates.- Monitor aging reports and prioritize collection efforts based on risk, account status, and outstanding balance levels.- Support credit and collections operations by evaluating account trends and escalating complex or high-risk situations when needed.- Assist with billing collection activities by reconciling account discrepancies and confirming proper application of payments. Requirements - Experience handling both commercial and consumer collections in a detail-oriented business environment.- Working knowledge of credit and collections practices, including account aging, payment follow-up, and dispute resolution.- Ability to investigate billing issues and coordinate effectively to resolve account discrepancies.- Strong written and verbal communication skills with the ability to manage sensitive customer interactions tactfully.- High attention to detail and accuracy when documenting collection efforts and updating account information.- Proficiency with standard business systems and spreadsheets used for receivables, collections, and reporting.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .