Director of Product Support Sales

Who We AreKirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!Director Of Product Support Sales BenefitsAbove-Average Industry PayComprehensive Benefits Package (including Medical/Dental/Vision)401K Plan with Company MatchGenerous PTO Package/Paid HolidaysShort/Long Term DisabilityGrowth Opportunities Paid TrainingFamily Owned and OperatedHealth and WellnessDirector of Product Support Sales Position PurposeResponsible for the overall leadership, growth, and profitability of Kirby-Smith Machinery’s product support sales operations. Works closely with the Vice President of Parts and the Vice President of Service to ensure a unified strategy and consistent execution across all regions. Provides strategic direction and hands-on leadership to Regional Product Support Sales Managers and their teams of Product Support Sales Representatives (PSSRs) to maximize customer uptime, the lifecycle value, and aftermarket growth. Strengthens communication and collaboration among Product Support Sales, Rental, Service, and Parts departments to deliver coordinated customer strategies, consistent performance, and long-term relationship development.Director Of Product Support Sales Essential FunctionsCommunicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalLeads overall growth, revenue, and profitability of the Product Support Sales business in alignment with the Vice President of Parts and the Vice President of ServiceTranslates company goals and strategic objectives into measurable regional business plansOversees budgeting, forecasting, and financial performance to ensure profitability and operational efficiencyProvides leadership, coaching, and development to Regional Product Support Sales Managers and Product Support Sales Representatives (PSSRs)Promotes collaboration among Product Support, Sales, Rental, Service, and Parts departments to ensure consistent customer support and unified business executionConducts regional business reviews, customer engagement visits, and field observations to assess performance and strengthen relationshipsIdentifies and pursues growth opportunities in construction, mining, aggregates, and industrial markets in partnership with Regional ManagersBuilds and maintains relationships with OEM partners, including Komatsu, Wirtgen Group, Takeuchi, and Hensley, to support business expansion and customer satisfactionParticipates in customer business reviews to ensure proactive communication, alignment of expectations, and long-term planning for customer successPartners with the Vice President of Parts and Vice President of Service to align resources and labor capacity with market demandsEnsures disciplined pricing, quoting, and contract management practices that support company margin goalsParticipates in discount and pricing discussions with regional teams to ensure financial alignment and strategic consistencyCoordinates with Service Operations on rebuild programs, preventive maintenance contracts, and field service initiativesDrives consistency, efficiency, and responsiveness across all Product Support Sales processesBuilds and sustains a high-performance, safety-first culture based on integrity, accountability, and teamworkPromotes adoption and utilization of digital tools, including CRM systems, telematics, and OEM data platforms such as Komtrax, Smart Construction, and Takeuchi Fleet ManagementEncourages innovation, collaboration, and continuous improvement across all levels of the Product Support Sales organizationMeasures performance by monitoring key performance indicators such as, but not limited to, product support revenue, profitability growth, forecast accuracy, margin improvement, and customer satisfactionConsistent and reliable on-site attendancePerforms other job-related duties as assignedDirector Of Product Support Sales Minimum QualificationsBachelor’s degree in business, Engineering, or a related field; Master of Business Administration (MBA) preferredTen (10) or more years of progressive leadership experience in Product Support, After-Sales, or Equipment DistributionDemonstrated success managing multi-branch sales teams and multi-million-dollar profit and loss (P&L) performanceStrong technical understanding of Komatsu, Wirtgen Group, Takeuchi, and Hensley products and applicationsProficient with Microsoft Office Suite, Microsoft Dynamics CRM, and dealer management systemsExcellent leadership, communication, analytical, and organizational skillsDirector Of Product Support Sales Physical RequirementsPushing/Pulling/Lifting/Carrying up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadDriving or sitting for long periodsAbility to hear, listen, see, and touchAdheres to personal protective equipment (PPE) policy and maintains individual PPE in functional conditionThis position is considered a safety-sensitive position.We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.