Service Advisor

Marion Subaru Service Department Service Advisor (ASM). Express and Repair - Full Time: Monday - Friday (Flexible 8 Hour Shifts) Saturday rotations We are seeking a well-organized, detail-oriented professional who brings a positive, upbeat attitude to the team. This full-time role is ideal for someone who enjoys a fast-moving environment, values teamwork, and takes pride in delivering a great customer experience. While automotive industry experience is preferred, we welcome candidates with related professional backgrounds who are eager to learn and grow. Candidates new to the industry will begin with paid training of $44,000 annually, and have the opportunity to earn commission income of $70,000+ annually once fully trained. Performance based income (commissions) has no cap! Our Service Department is built around teamwork and smart processes. We average 50-60 appointments per day (with an monthly average of 1400+ Repair Orders including internal vehicles). From the Service Drive to Parts and the Service Shop, we use modern, intuitive technology to support efficiency and consistency. Service Advisors are supported by Porters and a dedicated BDC team that manages incoming service calls and appointment scheduling, allowing Advisors to stay focused on helping customers and building lasting relationships. (Training Base Plus Commission/Perks (No cap on commissions) Our Service Advisor role: Greets/Checks-in Customers. Reviews service express and/or repair concerns with the customer (including diagnostic fees when applicable). Compiles Repair Orders electronically for requested service specifics plus dispatches vehicle to Technician. Reviews all results of repair diagnose and/or inspection recommendations based on the Technicans diagnosis witht he customer. Prices out costs on service time or mileage and/or repair needs plusrequests parts from the Parts Department. Presents needs to customers for final approvals. Reviews all final work and total costs with customer upon completion. Provides final invoicing and secures payment - from customer or warranty company as appliable. Ensures the delivery of the vehicle back to the customer. Receives customer calls. (We have a Service BDC Team who backs up service calls and schedules appointments). Writes Internal Repair Orders for all in-coming used cars to make ready for sale on the Dealership lot. Requirements - Experience with technology, including software & website platforms. (Will train on Marion Toyota's specific platforms but must know how to navigate and access multiple platforms at one time in a timely manner). Must be able to handle multiple customers at a time and still be thorough with each customer. Very good phone skills and people skills. Ability to adapt to and follow all electronic processes and tools with an eye or detail. Good memory skills. Excellent communication ( knowing how to handle customer complaints, upsets, solutions plus present recomendations). Full mobility is needed in this position, including visual/audial/articulation. Must be good at math Valid Drivers License is required for this position, no exceptions. Proof of Right to Work in the USA (social security card/passport/work-visa) Benefits: Health/Dental/Vision Options/Paid Days Off: Vacation/Personal/Holiday/Bereavement/Jury Duty Continuous Training Employee Discounts 401K We are ready to hire - Submit your Resume for review.