Volunteer Services - Volunteer Coordinator

Awarded Best Quality of Care — Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay. The Volunteer Engagement Coordinator plays a central role in creating an engaging and rewarding experience for current and prospective volunteers across all programs. This includes, but is not limited to, initiatives in recruitment, retention, appreciation, engagement, satisfaction and other activities designed to attract a high quality, participative volunteer base. Position Details Job Location: Community Hospice and Palliative Care main location 4266 Sunbeam Road, Jacksonville FL; no work from home at this time Days/Hours: Monday - Friday, 8:00am - 5:00pm Compensation: $42-46K base salary plus full benefits package, including 23 days rollover PTO annual Volunteer Program Department: Learn more: communityhospice.com/info-for/volunteers Job Description Develops and coordinates engagement strategies and recruiting techniques to build a volunteer base capable of meeting the specific needs of current and developing programs. Interviews and recommends individuals for selection and onboarding as a Volunteer. Completes all volunteer pre-screening requirements as required to be compliant with all applicable standards. Develops and maintains strong relationships with strategic community resources that provide value to the selection process. Develops analytics to determine effectiveness of volunteer recruitment and retention programs. Creates, administers and analyzes quarterly Volunteer satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data. Develops and deploys innovative methods for maintaining optimal volunteer commitment and engagement. Facilitates follow up with inactivated volunteers to identify reasons and interest in continued volunteer service. Documents reasons for further analysis and future decision making. Holds volunteer roundtable discussions. Meets all project/department milestones and goals on a consistent basis. Plans and coordinates annual volunteer appreciation event. Writes and distributes volunteer newsletter. Researches best practices in Volunteer recruitment and retention. Adheres to Community Hospice & Palliative Care’s core values. Other duties as assigned. Education & Experience: Associates Degree (minimum) or equivalent combination of work experience and education Two (2) years minimum of recruiting or related experience preferred Hospice or other non-profit agency experience a plus Strong computer skills, including proficiency with Office and Outlook Innovative mindset; motivated self-starter Excellent verbal and written communication skills with strong customer service Ability to prioritize and organize multiple activities Marketing or communications experience a plus Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email removed]. We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here:. Equal Opportunity Employer Employment Type: Full Time