Cloud Support Engineer

Description:AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothlyJob ResponsibilitiesAzure Infrastructure Operations (IaaS)· Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.· Monitor and optimize Azure infrastructure performance, availability, and scalability.· Implement and maintain Azure Monitoring solutions and alerts.Hybrid Infrastructure & Identity Management· Manage and support hybrid cloud environments integrating on-premises and Azure services.· Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.· Support Active Directory, Exchange, and Microsoft 365 environments.Monitoring, Security & Compliance· Monitor infrastructure health, system performance, and security compliance.· Conduct infrastructure audits and maintain operational documentation.Backup & Disaster Recovery· Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.· Support business continuity and emergency outage response activities.Required Skills & ExperienceMicrosoft Azure (Compute, Networking, Storage)Microsoft Entra ID (Azure AD)Azure Monitoring & SecurityHybrid Cloud Infrastructure KnowledgeVMware / Hyper-V AdministrationWindows Server AdministrationVPN & ExpressRoute ConnectivityPowerShell Scripting / AutomationIncident & Change ManagementRoot Cause Analysis (RCA)Preferred Skills & Experience:Microsoft 365 AdministrationExchange AdministrationBackup & Disaster Recovery SolutionsIT Infrastructure Monitoring ToolsITIL Process KnowledgeEducation Required:Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. Additional Information:AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.