Front Desk Associate

Job Overview Front Desk Associate Job Type: Full-Time We are a landfill diversion focused company operating as a used, industrial materials thrift store and the need for our services are growing nationwide. Visit our website to learn more www.repurposedmaterialsinc.com Must be a minimum of 18 years old & have reliable transportation and a clean driving record. Work hours Mon-Fri 8:30am-5:00pm (Weekends possible when needed but very rare) Benefits: Paid Time Off: Vacation Days, Sick Pay and Holidays. About the Role We're looking for a dependable, organized, and customer-focused Front Desk Associate to join our team. This position is the first point of contact for customers while also providing critical support to our warehouse, logistics, and sales teams. No two days are the same. If you enjoy staying busy, helping customers, coordinating shipments, and keeping operations running smoothly, this is a great opportunity to build a career with a growing company. Responsibilities Customer Service Greet and assist walk-in customers. Answer incoming phone calls and direct inquiries. Manage will-call pickups by communicating with customers, scheduling pickup dates, and obtaining signed paperwork. Complete shipping quotes for customers. Shipping & Logistics Print shipping labels from ShipStation and communicate order details with the warehouse. Prepare and package small parcel shipments. Schedule LTL shipments through MyCarrier. Coordinate PTL and FTL shipments with the Logistics team. Print Bills of Lading (BOLs) and obtain driver signatures. Capture and organize shipment photos for both inbound and outbound freight. Administrative Support Upload, scan, file, and organize documents. Prepare and submit daily Receiving Reports. Complete end-of-day paperwork and documentation. Order office supplies and maintain inventory for office needs. Sales & Marketing Support Maintain showroom pricing displays. Update sales and marketing signage, advertisements, and printed materials. Verify inventory for sales and marketing requests. Office & Facility Maintenance Maintain a clean, organized, and professional office and customer reception area. Help keep public spaces and restrooms clean and stocked. Warehouse Support Assist with light warehouse duties when needed, including: Moving materials by hand or pallet jack Boxing and packaging shipments Counting and verifying inventory Staging and organizing products Team Support Assist with ordering lunches and coordinating company events. Support other departments as business needs require. Future Growth Opportunities As the role expands, additional responsibilities may include: Managing Facebook Marketplace listings. Responding to Marketplace inquiries. Creating and maintaining online product listings. Qualifications Excellent customer service and communication skills Strong organizational and time management abilities Comfortable working in a fast-paced environment Basic computer proficiency (Microsoft Office, email, and web-based applications) Ability to multitask and prioritize responsibilities Detail-oriented with strong follow-through Ability to lift up to 50 pounds and assist with light warehouse tasks Experience with shipping software, logistics, or inventory systems is a plus but not required. What We're Looking For The ideal candidate is: Friendly and professional Reliable and self-motivated Organized and detail-oriented Comfortable interacting with customers and warehouse personnel Willing to jump in wherever needed A positive team player with a strong work ethic Why Join Us? Stable, full-time position Variety in your daily work Opportunity to learn shipping, logistics, inventory, and operations Friendly, team-oriented work environment Growth opportunities as the company continues to expand If you enjoy working with people, staying organized, and being an important part of a growing operation, we'd love to hear from you. Job Type: Full-time Pay: $16.00 - $19.00 per hour Benefits: Employee discount Paid time off Work Location: In person