Genesys Cloud Workforce Analytics & Ops Lead

CTG is seeking a skilled Genesys Cloud CCaaS specialist for a 6-month onsite role in Miami, FL. You will execute operational tasks, configure IVR, and optimize contact center performance. You will build dashboards, maintain routing configurations, and develop training materials for transfer of knowledge to staff. The role requires hands-on Genesys Cloud CCaaS experience, Command Center proficiency, and strong documentation skills. #J-18808-Ljbffr