General Manager

Job Description :The General Manager works closely with principal, service staff, vendors, and customers to ensure smooth operations, accurate financial management, and sustainable business growth.Duties and Responsibilities include the following.Position OverviewThe General Manager is the operational leader of a 10–13 employee service and equipment organization. This is a hands-on leadership role that combines operational oversight, project management, and direct ownership of the company's revenue cycle.Approximately 50% of this role involves active management and execution of Accounts Receivable functions, including invoice creation, payment application, and collections.The ideal candidate must be comfortable wearing multiple hats and working both strategically and transactionally.Key ResponsibilitiesRevenue Cycle Ownership (Hands-On – 50%)Create and issue customer invoices based on completed service work orders and equipment sales documentationEnsure billing accuracy for labor, parts, travel, and service contractsApply customer payments and reconcile accountsMonitor aging reports and proactively manage collectionsTrack job profitability and revenue flow from quote to paymentMaintain accurate AR records within QuickBooks and CRM systemsProject ManagementAssist with internal operational improvement initiativesManage cross-functional projects related to system implementation, process improvement, or scaling operationsAssist with tracking timelines for equipment sales and service contractsEnsure projects are completed on time and within scopeFinancial & Vendor OversightCoordinate with CPA on financial reportingAssist with budgeting and forecastingManage vendor relationships and contract executionExecutive PartnershipServe as operational partner to the PrincipalTranslate strategic direction into daily executionRemove operational burdens from ownershipRequired Qualifications5+ years of progressive experience in business operations, revenue cycle management, or operational leadershipDemonstrated project management experienceExperience supervising staff in a small-business environmentStrong working knowledge of QuickBooks and CRM systemsAbility to balance hands-on financial execution with team leadershipLanguage Ability:Ability to read, analyze and interpret technical procedures, business periodicals, and government regulation. Ability to write reports, procedures, and business correspondence in a professional and concise format. Ability to effectively present information and respond to questions from management, customers, and employees.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standard situations.Computer Skills:To perform this job successfully, an individual should have knowledge of basic computer word processing and spreadsheet functions, working knowledge of SalesForce, and 5+ years' experience with QuickBooks. Tasks are assigned and tracked via software.Education/Experience:Bachelor's degree in accounting, Business Administration, Finance, or related field, or equivalent experience5+ years of experience in business operations and accounting or finance rolesProficiency with accounting software (e.g., QuickBooks Desktop or Online)5+ years working in a small-business environment5+ years employee managerCertificates and Licenses:Valid, clean driver's licenseEither a US citizen or an immigrant with legal employment statusPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently required to use hands, stoop, and kneel. The employee is occasionally required to sit, reach with hands and arms, and climb or balance.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee should be in good health and be physically fit.A background check and Motor Vehicle Record check will be conducted prior to employment.Company DescriptionNetwork Imaging Systems (NIS) is an independent sales and service provider of CT and MRI systems. NIS sells, installs, maintains, and repairs the complete line of General Electric (GE) CT and MRI scanners for customers across the US. NIS was started in 2002. Our office and refurbishment facility is in Charlotte, NC.Company DescriptionNetwork Imaging Systems (NIS) is an independent sales and service provider of CT and MRI systems. NIS sells, installs, maintains, and repairs the complete line of General Electric (GE) CT and MRI scanners for customers across the US. NIS was started in 2002. Our office and refurbishment facility is in Charlotte, NC.