Unarmed Security Guard

Job Title: Security GuardDepartment: Retail OperationsLocation: Fifth AvenueReports to: General ManagerDirect/Indirect Reports: NoneJob SummaryThe Security Guard is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and visitors at our retail location. This role includes loss-prevention practices, access control, surveillance, and responsive support during incidents while maintaining customer service standards consistent with our brand. Compliance with New York State security registration and training requirements is essential.Key ResponsibilitiesSafety & SecurityPatrol premises to deter theft, vandalism, and other security risks.Monitor entry/exit points and be vigilant of suspicious activity.Respond promptly to alarms, disturbances, and emergencies.Collaborate with management and law enforcement when necessary.Loss PreventionObserve and record individuals and incidents to minimize shrink and unauthorized activity.Prepare accurate incident reports and communicate to management.Partner with inventory/cash handling teams to support loss prevention strategies.Customer ExperienceProvide a visible, approachable presence in a professional manner.Assist customers and employees with directions, information, and safe conduct.Scan IDs of customers to ensure they are over the age of 21Check guests in that have an appointment when directed by store leadershipComplianceMaintain valid NY State Security Guard registration (unarmed).Complete required 8-hour pre-assignment training prior to registration application, 16-hour OJT, and 8-hour annual training.QualificationsEducation / CertificationHigh School Diploma or equivalent preferred.NYS Security Guard Registration Card required (unarmed).Must complete NYS-mandated training courses and background check.ExperiencePrevious experience in security, retail loss prevention, or customer service preferred.Skills / TraitsStrong observational and communication skills.Ability to remain calm under pressure.Professional appearance and customer-centric demeanor.Basic report writing and conflict resolution abilities.Physical Requirements & Work EnvironmentFrequent standing, walking, and patrolling throughout the store.Availability to work flexible hours including evenings, weekends, and holidays.CompensationHourly Rate: e.g., $21.00 $27.00/hr depending on experience.Benefits:: Health insurance options, PTO, employee discount, etc.The Travel Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. recblid 12vqf0ae0as99hj3lsp41kw0b8ayv3