Call Center Representative

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.Call Center Lead-Setter Qualifications:High School diploma or equivalency (required)1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)A passion for customer service and working as a teamEfficient interpersonal communication, time management, and organizational skillsSound decision-making, problem-solving, and adaptability to challengesCall Center Lead-Setter Responsibilities:Participate in goal-setting meetings with management and teamOperate a multi-line phone system and transfer call to the appropriate extensionReview daily call cues to confirm appointments and leadsCoordinate schedules for Remodel Design Associates and Solar Sales AdvisorsProvide front desk coverage for walk-in traffic and events as neededPay: $18.00-$20.00/hr. plus bonusesBenefits:401(k) profit-sharing retirement planMedical, dental, and vision insurancePaid time offMileage reimbursementEmployee discountsReferral programsSchedule:Full-time, 32-40 hours per week (on-site).5-1-hour meal break, non-exemptMonday-Friday: 8:30pm-5:00pmRotating Saturday and events: 9:30am-3:00pmApplication Question(s):Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?Are you authorized to work in the U.S.?If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace. Powered by JazzHR