Strategy and Operations Analyst

Full-Time | On-Site | Pompano Beach, FloridaSalary: $60,000 – $80,000Important Work Requirements (Please Read Before Applying)This is a 100% in-office role (five days per week) in Pompano Beach, FloridaRemote or hybrid work is not availableCandidates must live within a reasonable commuting distance, or be willing to relocateAbout SAFCOAt SAFCO, we believe a finance company should exist to help customers build a better tomorrow. For more than 30 years, we have provided responsible auto financing solutions while building a culture grounded in accountability, performance, and continuous improvement.As we continue to grow, we are investing in stronger analytics, smarter servicing strategies, and better operational processes. The Strategy and Operations Analyst will play an important role in helping our executive leadership team make informed decisions, improve collections effectiveness, and identify opportunities to make the business stronger. This is an ideal opportunity for a smart, technically skilled, and driven analyst who enjoys solving business problems with data.What You’ll DoThis is a highly visible role that partners closely with executive leadership and servicing management to improve performance across the servicing and collections organization.You will:Identify, design, and implement automation solutions to streamline servicing and collections workflowsAnalyze current servicing processes to identify inefficiencies, bottlenecks, and opportunities for improvementSegment customers based on risk, payment behavior, and account characteristics to support targeted servicing strategiesAnalyze loan portfolio performance, including delinquency trends, roll rates, payment behavior, and charge-offsDevelop recommendations to improve collections effectiveness, operational efficiency, and portfolio performanceBuild and maintain reports, dashboards, visualizations, and analytical models to monitor servicing performanceWrite ad hoc SQL queries and perform data analysis to support requests from executive leadershipEnsure the accuracy, consistency, and integrity of data across servicing systems and reporting environmentsAssist in the design, implementation, and analysis of A/B tests for new servicing strategies and treatment approachesPartner with servicing leadership to gather business requirements and lead analytical or process improvement projectsPrepare presentations and communicate findings, recommendations, and campaign results to managementTranslate complex analytical findings into clear, actionable business insights for non-technical stakeholdersData, Analytics & Technical FocusIn this role, you will work with large operational datasets and help transform information into action. Examples of the types of work you may perform include:Developing reports and dashboards to monitor collector productivity, delinquency trends, and campaign performanceEvaluating the effectiveness of servicing strategies and recommending adjustments based on resultsSupporting process improvement and automation initiatives to reduce manual work and improve efficiencyCreating customer segments and predictive analyses to improve outreach and treatment strategiesUsing advanced SQL and other tools to combine, clean, and analyze data from multiple systemsSupporting executive presentations with data-driven insights and recommendationsWhat We’re Looking ForBachelor’s degree in Business Analytics, Business Administration, Finance, Engineering, Computer Science, Mathematics, Statistics, or a related field0–5 years of experience in analytics, strategy, business intelligence, process improvement, financial services, or a related fieldAdvanced SQL skills requiredAdvanced Microsoft Excel skills requiredStrong analytical, problem-solving, and critical thinking abilitiesAbility to interpret data, identify trends, and make practical business recommendationsExcellent communication skills, including the ability to present complex information clearly and professionallyAbility to manage multiple projects and work effectively in a fast-paced environmentStrong attention to detail and commitment to data accuracyPreferred QualificationsExperience with Python, ETL processes, or other data engineering toolsExperience with process improvement, workflow analysis, or automation initiativesData visualization experience using tools such as Power BI, Tableau, or similar platformsFinancial services, lending, collections, or servicing experienceExperience supporting strategy, operations, or performance improvement initiativesWhy Join SAFCOWork directly with executive leadership on high-impact business initiativesGain broad exposure to servicing strategy, portfolio analytics, and operational improvementPlay a key role in shaping the future of SAFCO’s analytics and collections strategy capabilitiesOpportunity to build new reports, tools, and processes from the ground upCollaborative, fast-paced environment with opportunities for growth and developmentWe encourage qualified candidates to apply. SAFCO is an equal opportunity employer and a drug-free workplace. We do not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.LI-DP1