Center Sales Director, Naples

Position OverviewThe Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth's values and service standards.Essential FunctionsTeam Leadership & DevelopmentHire, train, and retain high-performing associatesConduct regular coaching, feedback sessions, and performance evaluationsCultivate a positive work culture that promotes accountability and motivationGuest Experience OversightEnsure consistent delivery of exceptional service by all associatesHandle escalated guest issues and complaints with professionalismSupport the front desk team and model service excellenceSales & Business PerformanceDrive retail sales, Wax Passes, and service bookingsMonitor and achieve center KPIs and revenue goalsExecute local marketing strategies and community engagementAdministrative OperationsCreate associate schedules and manage labor budgetsMaintain center compliance with training, licensing, and HR policiesOversee daily operations including timekeeping, payroll, and depositsFacility Management & ComplianceMaintain a clean, safe, and organized center environmentEnsure adherence to safety protocols and EWC standardsAudit inventory and handle product orders and EFT/payment processesRequirements3+ years in a sales leadership or management role across retail, beauty, or spa industriesExposure to a luxury environment preferredProven track record of achieving sales and operational targetsTeam leadership and talent developmentFinancial acumen, budget management, and schedule creationExcellent verbal and written communication and conflict resolutionGuest service and sales expertiseProficiency in Microsoft Office and POS systemsFull-time, open availability with flexibility to work evenings and weekendsStrong proficiency in EnglishMust lift up to 15 lbs with the ability to stand for extended periods of timeEqual Employment Opportunity StatementEWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.DisclaimerThis job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.BenefitsBase Salary of $55,000-$65,000 (determined based on experience) + monthly commission based on adjusted salesComplementary Waxing Services50% Off Our Exclusive Skincare Retail Products401(k) Retirement Plan with Company Match (for eligible employees)Paid Time Off & Sick LeavePaid Parental LeaveMedical, Dental, and Vision insuranceCompany-Paid Life and Disability Insurance (for eligible employees)Flexible Spending Accounts (FSA) and Dependent Care BenefitsPre-Tax Commuter & Transportation BenefitsOngoing training, recognition programs, and real career pathing opportunities