Application Support Specialist

Application Support Specialist (Entry-Level, SaaS) Tobi Cloud is a fast-growing software company that helps transportation fleets run smoothly. Our easy-to-use tools help fleet owners schedule rides, manage dispatch, handle billing, and more.Our customers rely on us every day. As a result, our support team plays a big role in keeping things running well. We’re looking for an entry-level Application Support Specialist who is curious, helpful, and ready to learn.You don’t need a long list of qualifications. Instead, if you like solving problems and helping people, you may be a great fit.What You’ll DoBe the friendly first line of support for our customersHelp answer questions and guide users to simple solutionsTry to repeat issues so you can help document themWork closely with our product and engineering teamsKeep support tickets organized and moving forwardLearn how our software works over timeShare feedback so we can make the product betterWhatWe’reLooking For0–2 years of experience in customer support, tech support, IT, or a related roleThis role is great for recent grads or anyone changing careersStrong written and spoken communication skillsA curious mindset — you like to understand how things workComfort learning new tools and systemsSomeone organized and dependableEmpathy for users — especially when they are stressedBonus Points (Not Required)Experience with SaaS tools or ticketing systemsBasic knowledge of SQL, APIs, or cloud toolsExperience supporting non-technical usersCoursework, internships, or training in IT or computer scienceWhyYou’llLike Working Here You’ll get real hands-on learning from your first day. In addition, you’ll work on a small, friendly team where your ideas matter. Because we value flexibility, you can work remotely in a supportive and low-ego environment.#J-18808-Ljbffr