Customer Service Rep 1

Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration. KEY ACCOUNTIBILITY Ability to handle a high volume of calls in a quality mannerConverse with customers politely and attentively and to maintain a professional, helpful attitude at all times.Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questionsAbility to communicate effectively & positively via calls, potentially diffusing escalated situations as needed.ResponsibilitiesProvide immediate determination of customer needs. Resolve or route call appropriately.Meet department call metrics and guidelines provided by Manager or Supervisor.Demonstrate passionate customer care in all phases of job responsibilitiesAttend 3rd party and internal training as required.Collect and enter customer interaction data for each call in- customer management database.Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.Participate in meetings as required. PHYSICAL DEMANDS/WORK ENVIRONMENT Fast paced Call Center environment.Qualifications And Skills Education: High School diploma or equivalent.College degree or equivalent experience in the Automotive Industry preferred.Years Of ExperienceAt least 1 year previous Customer Service experience preferred.Other RequirementsAutomotive troubleshooting and hands-on repair experience preferred.Must possess strong verbal and written communication skills and have a professional demeanor.Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressureThis position has an hourly rate between $20.00 - $25.00Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran