Level 2 IT Technician

Level 2 IT TechnicianWhy Digacore?At Digacore, you’re joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you’re never on your own—people step up, share knowledge, and have each other’s backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It’s challenging work, an awesome team and every day is rewarding.About the Role: As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.What You’ll Do:Own and resolve escalated issues from Level 1 across servers, networking, and cloud environmentsTroubleshoot and support Windows Server, Microsoft 365, and Active Directory environmentsManage user access, permissions, group policies and Intune policiesSupport and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)Assist with firewall configurations and network security changes (port forwarding, ACLs)Handle file server and SharePoint permissions and access issuesTroubleshoot DNS-related issues and maintain DNS recordsMonitor systems, investigate alerts, and ensure stability and performanceMaintain clear and accurate documentation in ConnectWise and IT GlueCommunicate directly with end users and clients, keeping issues moving and expectations clearCollaborate with internal teams to identify recurring issues and improve client environmentsJob Qualifications:3–5 years of hands-on IT support experience (MSP experience strongly preferred)Strong troubleshooting skills across Windows, Microsoft 365, and server environmentsSolid experience with Active Directory, DNS, and user/access managementWorking knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)Experience with RMM and PSA tools (ConnectWise is a plus)Ability to manage and prioritize multiple issues in a fast-paced environmentStrong communication skills and a client-focused mindsetComfortable taking ownership and working through complex problems independentlyExperience with Intune or MDM tools, a plusExposure to firewall configuration and network security, a plusBachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus  Perks & Benefits:Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)Generous PTO + Mental Health Days401(k) with company matchHSA & FSA optionsPaid training & certification assistance$500 sign-on bonusQuarterly team events and career coachingEqual opportunity employer — veterans encouraged to applyWe are an Equal Opportunity Employer!