Remote Claims Representative

*JOIN OUR CLAIMS TEAM WITH A FORTUNE 100 COMPANY!!!* *WE HAVE BEEN NAMED BY FORTUNE - 100 BEST COMPANIES TO WORK FOR® LIST FOR 10 CONSECUTIVE YEARS!* *Company Summary* Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. *Essentials Functions:* * Take ownership of an assigned caseload from the investigation of the claim through resolution * Make decisions and authorize work orders up to a set level * Identify issues, analyze claim and work order facts, gather, review, research and document pertinent information * Take reports from technicians and homeowners * Answer incoming calls, emails and voicemails from customers, contractors and escalated calls in a timely manner and according to guidelines * Purchase necessary parts and equipment within a specified limit and skill set * Provide homeowners with all relevant information pertaining to contract, claim or work order * Obtain any necessary documentation from the customer and/or technician * Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests * Provide assistance with inbound call volume as needed * May purchase parts and equipment within a specified limit *Requirements:* * High School Diploma * Must have at least 2 years of customer service experience in a contact center environment * Strong understanding of Home Warranty polices and technical expertise with systems and appliances * Ability to present data in a clear and understandable manner * Excellent verbal and written communications skills * Ability to anticipate customer needs * Exceptional customer service skills * Good organizational skills with the ability to multi-task, prioritize and follow up * Ability to effectively manage difficult situations and customers * Must be analytical and detail oriented * Working knowledge of Microsoft Office and company operating systems First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Job Type: Full-time Pay: $19.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Work Location: Remote