Assistant Spa Manager

Assistant Spa Manager Rush Creek Lodge - Yosemite National Park, CA 95321Overview Salary Range $26.50 - $26.50 Hourly Position Type Full TimeDescription COMPENSATION: Starting at $26.50 per hour ($23.00 per hour wage + $3-4 per hour in service fees, etc.)SNAPSHOTA hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite's great outdoors.IS THIS THE RIGHT JOB FOR ME?Do you love making people happy and being part of a diverse team?Have a strong work ethic and a positive attitude?Enjoy the outdoors and living in a remote, nature-filled setting?Want to gain spa leadership and guest service experience — with room to grow if you excel?If that sounds like you, this might be the perfect role.ABOUT USWe are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We're looking for Spa Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.WHY YOU'LL LOVE IT HERECompetitive pay and benefitsSupportive, inclusive team cultureKnowledgeable coworkers who share expertise and guidanceWork where people vacation — hike, climb, explore, or relax in Yosemite's beauty on your days offWHAT WE OFFERSick pay in first year; paid time off there afterHealthcare benefits available within 90 days401K eligible with company match after 1 yearRegular work schedule with specific days offIf living in lodge-owned housing, room & board available for fixed weekly costWHAT YOU WILL DO (JOB SUMMARY)Rush Creek Lodge is looking for an engaging Assistant Spa Manager to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Assistant Spa Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service. The Assistant Manager is responsible for a variety of tasks that help support the spa workflow by working with and overseeing the spa team. The Assistant Manager assists and oversees Wellness Desk Attendants in scheduling appointments, describing treatments, checking-in guests, collecting payments, ordering and serving food, providing spa tours, and assisting guests with retail purchases. The Assistant Manager is also responsible for maintenance of and cleaning of the spa, which includes hands-on execution and oversight, as well as communicating needs to appropriate departments and teams. The Assistant Manager also plays a key role in engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home.You'll thrive in this role if you:Enjoy helping guests and creating a welcoming environmentAre reliable, detail-oriented and organizedCan balance multiple tasks while maintaining exceptional guest service and safety standardsWork well independently and as part of a supportive teamQualifications KEY RESPONSIBILITIESDirectly provide and ensure our spa team provides exceptional, caring hospitalityAssist guests with check-ins for spa appointmentsFinalize payments for Spa servicesSeek feedback from guests to gauge and improve their experienceTrain staff in Wellness Spa procedures, products, services, and programsNavigate through staff and guest issues/conflictOversee and audit guest scheduling to maximize guest usage and accommodationAssist with answering phones and scheduling appointmentsAudit emails from guests and respond to all guest correspondenceDevelop service and product knowledgeAssist with ongoing and daily cleaning tasks Remove slip hazards on wet room floorsClean restrooms and guest areasVacuum or sweep carpetStock paper products, restrooms, towelsEmpty trash receptacles, dirty towel binsClean locks and keep storage areas tidyMove quietly throughout treatment areas, including hallways, opening and closing doors, and wet roomAttend Wellness Desk and Spa meetings as requiredCommunicate professionally at all times with all staff and managementSupervise staff to ensure professional language and demeanor are used at all timesSupport team members and interns while fostering a positive work environmentWork safely, address/report safety issues, and use proper personal protective equipmentComply with work shift schedules and break requirementsPerform other duties as assigned, including additional lodge support as neededEDUCATION & EXPERIENCEHigh School Diploma or GED; college degree a plusMinimum one-year prior work experience at in spa reception or other customer service leadership; hospitality preferredExperience successfully living/working in rural/remote environment preferredCOMPETENCIES/REQUIRED SKILLS AND ABILITIESStrong guest service and hospitality focusPrior spa front desk/reservations or similar experienceAble to promote and sell spa services and productsAbility to establish priorities, work independently, and proceed with objectives without supervisionMust have excellent written and verbal communication skillsReliable, dependable and punctualWorks well as part of a team and supports othersDetail-oriented with good organizational skillsFollows company policies, procedures and safety standardsAdheres to food handling and sanitation requirementsCommunicates appropriately, supportively and professionallyAdaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced settingDemonstrates good judgment, integrity, honesty and professionalismPositive attitude and willingness to learn and growLeading a healthy, balanced, drug-free lifestyleWORK ENVIRONMENT AND PHYSICAL DEMANDSThe physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standardsFrequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairsAbility to stand and move continuouslyLifting up to 50 pounds and moving carts weighing 300 poundsWorking with required chemicals and PPEShifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when neededNOTEWe are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.