PATIENT SERVICES MANAGER, FOOD AND NUTRITION / TRAVELING ROLE

TouchPointSalary: $74,000-78,000 per yearOther Forms of Compensation: Up to $2,500 annuallyReports to: Vice President, Performance ExcellenceSchedule: Full time; must be able to work 10 days on and 4 days off. This role requires 100% travel locally and nationally.TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.TouchPoint’s Integration Group makes the impossible possible by blending innovation, strategy, and storytelling to elevate experiences for our Team members and internal and external guests. Working across creative, operational, and technical disciplines, we combine storytelling, data, and technology to deliver immersive, high-performing experiences that support healing environments and drive excellence in hospitals nationwide—every minute of every day.What You’ll Do (aka Why This Role Is Awesome):As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition.You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished.This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations.What Sets You Apart:You’re “an expert” in patient servicesYou’re confident walking into a new operation and making it betterYou can train, influence, and stabilize teams quicklyYou know how to partner with Operations, Finance, and Technology to get resultsIf you love making things work better—and helping teams succeed while doing it— this role puts you right at the center of the action.The Power of Partnership (aka Your Superpowers):Build trust and influence outcomes through relationships, insight, and action—not hierarchyWork comfortably across teams, functions, and leadership levels to bring people together and get things doneCommunicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversationDrive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experienceHow You Think & Work (The Brains Behind the Magic):Handle employee, client, and company information with care, discretion, and integrity—trust matters hereMake sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendationsBreak down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writingBring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMSAbility to solve practical problems and deal with a variety of concrete variables in situations where limited standardization existsYour Mission (How You Make an Impact):Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day oneImplement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and resultsPartner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily taskComplies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contractComplies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficienciesEnsure financial controls, inventory management, and reporting processes are executed accurately and consistentlyTrain unit leaders on patient service execution, labor management, and performance tracking best practicesOversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policyComplies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations Completes all required documentation, reports and logs in a timely, professional and thorough mannerIdentify performance gaps and implement corrective actions to improve patient services scores and staffing and overall patient service performanceStabilize operations during transitions and confidently transition ownership back to regional leadership teams while Follows facility and department infection control P&PComplies with production, safety handling and quality food standards related to patient food servicesFollows facility and department safety policies and procedures to include occurrence reportingParticipates and attends all departmental meetings, staff development, and professional programs, as appropriateAdheres to Emergency Preparedness Program. Participates in disaster drills as appropriateUnderstanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)Follows the facility’s protocols for Hazardous Materials and Waste Program.Adheres to facility confidentiality, HIPAA and patient rights policiesPerforms other tasks that may be assignedBottom line: You bring structure, clarity, and momentum—then hand off a stronger operation than you found.Physical Demand (How you will stay active on the JOB):The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crawl and taste or smellThe employee must occasionally lift and/or move up to 25 poundsWhat You Bring to the Table (Your Value in Action):B.S. Degree in Nutrition or Hospitality Management or equivalent preferredMinimum of 7 years of patient service leadership experience; healthcare preferredStrong knowledge of patient delivery systems, financial controls, and PS analyticsExperience onboarding teams to standardized systems or operating modelsHighly organized, self-directed, and comfortable working independentlyDietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dieteticsAbility to travel nationally on a full-time basisYour Work Environment (What to expect):The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.All employees are responsible for maintaining a hazard-free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substances or when assisting in first aid. Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen-related equipment. See your supervisor for specific training procedures. Apply to TouchPoint today!TouchPoint is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates At Touchpoint Are Offered Many Fantastic Benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdfApplications are accepted on an ongoing basis.Touchpoint maintains a drugfree workplace.Req ID: 1508283TouchPointPASCHA A BELNAVIS[[req_classification]]