Account Manager - On Site

Account Manager - On SiteJob Category: Cust Sup, Sales & OutreachRequisition Number: ACCOU009771Posted: March 9, 2026Full-TimeRemoteSalary Range: $39,000 USD to $65,000 USDLocation: Cleveland, OH, USAJob DetailsDescription$33,400-$53,130 Base, Plus commissionAdditional Compensation through commission (Commission to be discussed at point of offer)Our Mission Harnessing the power of language, we connect diverse people and enrich the human experience.Our Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.Job SummaryHelp make a difference!CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.Essential Duties and ResponsibilitiesGenerate leads by demonstrating the CaptionCall phone and service to directly to eligible usersManage a territory through in-person interactions, presentations and events using direct sales methodologiesWhen assigned, work with Hearing Care Professionals on the patient certification and referral processRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyUtilize company CRM to log daily activitiesThe account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Other duties as assignedSupervisory ResponsibilityThis position has no supervisory responsibilities.Travel RequirementsTravel Requirements: 25-50%EducationMinimum: High School Diploma or GEDExperienceYears of ExperienceMinimum Years of Experience DescriptionKnowledge, Skills, and AbilitiesProvide excellent customer serviceAbility to meet or exceed Account Manager expectations and maintain established goals set forth by department managementAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual healthcare professionalsMust be able to comfortably and clearly present to large and small groups.Must be able to adapt to various sales situations and environmentsMust be reliable, organized and punctualMust be able to work independentlyAbility to effectively communicate in English through reading, writing, speaking and listeningOutside Sales or similar experienceFamiliarity with assistive devices for the hearing impaired is a plusExperience working with senior citizensBasic computer knowledge and experienceWorking Conditions and Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordMust have a PC (not a mac) and a high speed Internet connection to perform essential job duties.Must be able to walk, bend, crawl, kneel, lift and move furniture as neededPositive attitude, team player, good interpersonal communication skills and able to work across company departments.DisclaimerThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Equal Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.