Manager, Leasing

Leasing ManagerOpen the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents. The Leasing Manager plays a critical role in our industry, leading single-family rentals. Leasing organization, helping inspire and drive outstanding operating results and customer satisfaction with their market's leasing team. This role leads and actively participates in the leasing team's daily operations, driving sales performance and ensuring excellent customer service throughout the prospect-to-lease journey. This position reports to the Leasing Director and is responsible for achieving leasing targets through effective team management, pipeline oversight, direct involvement in sales activities and participation in marketed asset review. Core ResponsibilitiesTeam Leadership & Development Lead, coach, and develop a team of leasing agents, which may be across multiple markets and locations Conduct weekly team meetings and regular individual coaching sessions Provide hands-on training for prospecting, sales techniques, and system usage Monitor and improve team performance metrics and conversion rates Implement best practices for customer engagement and follow-up Participate directly in sales activities to support team and demonstrate leadership Pipeline ManagementProspect Pipeline Ensure daily prospecting activities are aligned with strategic priorities and meet company standards Ensure lead response times and follow-up quality exceed service level agreements Continuously optimize home tour engagement processes and sales techniques in prospect contact Review and analyze showing/tour feedback, and suggest next best actions Maintain high conversion rates from lead to tour to application to lease Actively participate in prospect follow-up during high-volume or low demand periods Application Pipeline Oversee application sales and lease execution processing efficiency Monitor application-to-lease conversion rates and response times Ensure timely lease execution Review application decisions for consistency and policy adherence Maintain compliance with fair housing requirements Assist in application pipeline during peak and high demand periods Performance ManagementTrack and manage team KPIs and Service Level Agreements Monitor individual and team conversion metrics Ensure quality standards for customer communication Review call and message quality and documentation Implement performance improvement plans as needed Report performance metrics to Leasing Director Market IntelligenceMaintain thorough knowledge of assigned market areas Monitor local market trends and competitor activities Provide market insights to Leasing Director Understand inventory challenges and opportunities Participate in market assessment activities as directed Contribute to pricing and promotion discussions Operational ExcellenceEnsure compliance with company policies and procedures Maintain accurate documentation and reporting Participate in required property visits and home walks as directed Support team during high-volume periods or staffing shortages Implement and monitor "Branch Best Practices" Coordinate with other departments for optimal results Required QualificationsActive Real Estate License with 1-2 years of experience 2+ years of sales team management experience Proven track record of achieving sales targets Experience with virtual team management Strong proficiency in CRM and property management software Excellence in written and verbal communication Preferred QualificationsBachelor's degree Property management industry experience Experience with Salesforce and Yardi Background in single-family home leasing Multi-market management experience Success MetricsTeam conversion rates Response time compliance Application processing efficiency Lease execution velocity Team member retention Customer satisfaction scores Quality assurance metrics Working ConditionsFull-time position, Monday through Friday evenings and weekends as required In office work environment with occasional field visits Must maintain reliable transportation for field visits High-paced, metrics-driven environment Must provide consistent support regardless of work location Leadership ApproachHands-on management style Servant leadership mindset Results-oriented focus Commitment to team development Active participation in daily operations Strong coaching and mentoring abilities Our Full-Time Employee Benefits Include:A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.