System Specialist // Harrisburg, PA // Onsite
Hello,Hope you are doing well.we have a Job opportunity with one of our Client, If Interested Please share your resume to Vinaykumar.C@my3tech.comRole: System Specialist SS1 A4 SC2 (753739)Location: Harrisburg, PA 17121 Onsite onlyDuration: 12+ months contractPosition Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.List of Skills:1.Thorough knowledge and use of ServiceNow or understanding of asset management system2.Expert knowledge and use of Windows OS and O365 Office products3.Excellent customer service awareness and communication skills4.Excellent troubleshooting and problem-solving skills5.Knowledge of hardware desktop, printer, scanner, video6.Knowledge of software installation, patching and troubleshooting7.Knowledge of imaging workstations using MDT and/or SCCM8.Ability to transport/lift boxes/equipment9.Ability to work independently and as a member of a team10.Knowledge of VPN setup, support and install11.Able to resolve technical issues with users over the phone12.Knowledge of active directory users and privileges13.Knowledge of wireless workstation setup and support14.Ability to think and act under pressure15.Good organizational skills16.Excellent professionalismThorough knowledge and use of ServiceNow or understanding of asset management systemRequired2YearsExpert knowledge and use of Windows OS and O365 Office productsRequired2YearsExcellent customer service awareness and communication skillsRequired2YearsKnowledge of hardware desktop, printer, scanner, videoRequired2YearsKnowledge of softwareRequired2YearsKnowledge of imaging workstations using MDT and/or SCCMRequired2YearsExcellent troubleshooting and problem-solving skillsRequired2YearsAbility to transport/lift boxes/equipmentRequired2YearsAbility to work independently and as a member of a teamRequired2YearsKnowledge of VPN setup, support and installRequired2YearsAble to resolve technical issues with users over the phoneRequired2YearsKnowledge of active directory use and privilegesRequired2YearsKnowledge of wireless workstation setup and supportRequired2YearsAbility to think and act under pressureRequired2YearsGood organizational skillsRequired2YearsExcellent etiquette and professionalismRequiredThanks and Regards,Vinay Kumar Technical Recruiter1601 N Harrison Ave, STE # 2B, Pierre, SD 57501Phone: 605-220-5981 Ext. 114 Direct: 605-640-5005 vinaykumar.C@my3tech.comF: (605) 609-2010 | W: www.my3tech.comCertified Minority Business Enterprise (MBE)An E-Verify CompanyDISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.