Account Specialist

About UsDelta Group Logistics is a fast-growing company based in Des Plaines, Illinois. Our team is made up of dedicated and experienced logistics professionals focused on delivering outstanding services across North America.We value strong relationships with our clients, carriers, and partners, and we strive to provide reliable, efficient solutions tailored to their needs. Our goal is to maintain a high level of service while offering fair and competitive pricing.As a transportation provider specializing in truckload and expedited shipments, we are always looking for motivated, reliable, and team-oriented individuals who want to grow with us and contribute to our continued success.Join us and be part of the Delta Group journey.Key ResponsibilitiesProvide general support for assigned customer accountsFollow customer-specific SOPs to ensure service quality and positive client experienceAssist with tracking and tracing shipmentsCreate and manage shipments in the TMS, including confirming addresses and scheduling appointments via phone or online portalsSupport daily operations to ensure shipment accuracy and integrityWork closely with Account Executives to meet specific account needsCollaborate with team members to resolve issues efficientlyPerform other related duties as assignedWork Experience and Background RequirementsLogistics experienced preferredBachelor's degree preferred, but not requiredExcellent customer service skillsAbility to prioritize and manage timeAttention to detail and accuracyStrong decision-making ability and judgmentSharing, positive and energetic team playerFlexible thinker, solutions-orientedOpen, enthusiastic, full of energyProficient in Microsoft Office (Word, Excel, and Outlook)BenefitsCompetitive base salaryHealth, Dental, and Vision insurance401KPaid vacationOn-site trainingPowered by JazzHR