Fulfillment Specialist - HST's

Job Description Description:Are you an ambitious self-starter who thrives in fast-paced fulfillment operations and takes pride in achieving results? We're looking for talented individuals like you - come join us and make an impact!Come be a part of the future of Sleep Medicine! Join our Epoch & Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We're on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment.The Fulfillment Specialist – HST is responsible for setting up home sleep study equipment and CPAP equipment and accurately shipping to patients as well as cleaning, preparing, inventorying, and stocking HST and PAP equipment. The expectation of this position is to provide a first-class patient experience, with every patient interaction.This position is fully onsite.CORE RESPONSIBILITIESSets up equipment based on sales order requirementsInitializes home sleep study equipmentPrepares HST or PAP equipment for shippingResponsible for troubleshooting issues with shipping including filing claims with shipping carriers such as USPS, UPS, and FedExCleans and disinfects HST and PAP equipment per company infection control proceduresCreates new or updated sales orders as necessaryStocks equipment and perform inventory counts to ensure all equipment is accounted for and trackedCommunicates and educates patients on medical equipment and sleep disordersCommunicates with patients, physicians and other health care staff regarding diagnosis and treatment plansContacts patients by telephone to collect outstanding pending equipmentWorks competently in Brightree to access and retrieve patients, insurance, and billing information as neededSupports the Clinical department and warehouse with inventory control, cleaning and administrative duties as neededOther duties as assignedQUALIFICATIONS & SKILLSDetail oriented, good people skills and the ability to follow-upAbility to deal pleasantly and patiently with patients, employees and vendorsMust be able to speak and read English fluently; bilingual (Spanish) a strong plus, but not requiredMust be able to work weekends and overtime as scheduledEDUCATION & EXPERIENCEHigh school graduate or possess G.E.D.Highly preferred 1+ year of experience in shipping, receiving or inventory controlHighly preferred prior experience in medical equipment and handlingMS Office computer skills requiredMedical, Dental, Vision, Sick, Holiday & Vacation time off$20.00 - $24.00 / hour DOEBetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MGL Ch.149, Section 19B.Requirements: