Crew Leader- Retail (Port Store)

DescriptionSUMMARY OF POSITIONThe Crew Leader is responsible for greeting and assisting customers in a friendly and courteous manner while providing excellent customer service. The Crew Leader will supervise store staff and its operations when the Retail Store Manager is not present. The Crew Leader is expected to be professional while upholding the Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.ESSENTIAL RESPONSIBILITIES AND DUTIESResponsible for helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, preparing merchandise for delivery, and processing customer inquiries, and complaints in a courteous mannerAttract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on the sales floor while maintaining production levels as assigned by the supervisor to achieve store goalsMaintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.Open and/or close store, make change at the bank, perform nightly bank depositsSubmit reports promptly to the manager and Corporate OfficeParticipate in continuous professional development trainingTrain staff on customer service, donation and production procedures, and cash registerParticipate in the hiring and onboarding processServe as a mentor for staff and help to create a positive, inclusive work environmentManage the store sales team to ensure customers are being helped in a timely fashionMaintain quality service by establishing and enforcing organization standardsEmbrace the core values of the agency in the spirit in which the agency operates at work and in the communityAdheres to all agency policies and procedures complying with all department and agency policies, procedures, and regulationsPerform other duties as assignedKNOWLEDGE, SKILLS, AND ABILITIESDemonstrate excellent customer service skillsAbility to multi-task, while being attentive to customers and remaining flexible to the needs of the businessAbility to work well with others in a respectful and collaborative work mannerAbility to work as part of a team and take initiative independent of direct supervisionAbility to read, write and communicate effectivelyAbility to perform basic math skillsFlexible work schedule, including days, evenings, weekends, and holidaysMinimum QualificationsHigh School diploma (or equivalent) and one year of retail experience OR four (4) years of retail experienceValid Driver License, clean driving record, and carry minimum liability coverage as required by the State of TexasPass pre-employment criminal background check and Drug/Alcohol screenBilingual preferred but not requiredPHYSICAL FUNCTIONSAble to work in hot/cold, humid, and/or dusty environmentsAble to frequently bend, stoop, push, pull and stand for extended periodsAble to lift and carry up to 25 lbs. or more with 2-person assistanceMust have adequate vision to perform duties