Infrastructure Support Engineer

*Job Title: Infrastructure Support Engineer* *Location: Plano, TX, required in-person interview* *Years of Experience: 3-10 Years* *OPT Eligible, Rate: 22/hr on W2* *Job Description* · Single point of contact for end user to receive support and maintenance for computers and network system · Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction · Ensure that response time and resolution time objectives are met as defined in the SLA · Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment · Implement and manage security measures to protect the infrastructure from vulnerabilities · Collaborate with cross functional teams to support infrastructure related projects and initiative · Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies · Ensure adherence to security, compliance, and corporate IT governance policies. · Customize desktop hardware to meet user specifications and site standards · Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime · Working knowledge of Intune, SCCM, AD, \\ DHCP, DNS and remote control tools · Troubleshooting network connectivity in a LAN/WAN environment · Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment · Work with WDS Management team to test and deploy desktop images · Provide and support Data Centre Activities · Support all Microsoft, third party and internally designed applications. · Provide detailed documentation and communicate precisely with other IT teams as required. · Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible · Ensure that there is sufficient support to clients and provide friendly customer service · Works with vendor support contacts to resolve technical problems · Knowledge of all software applications used within the organization · Responsible for tracking hardware and software inventory *Skills:* · In depth knowledge of Windows desktop technologies · In depth knowledge of Desktop and laptop hardware · Intermediate knowledge of TCP/IP, DNS and Internetworking Technology · Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) · Knowledge of ITIL · Knowledge of Server, Voice & Communications Infrastructure Pay: $22.00 - $22.50 per hour Work Location: In person