Hybrid Credit Specialist/Customer Service Representative ($18/hr)

Job TitleCredit SpecialistWork ScheduleMonday - Friday 8:00am-4:30pm (30-min lunch). Hybrid - Tuesday, Wednesday & Thursday: in office. Monday & Friday: remote.LocationMarket St, Philadelphia, PAEmployment TypeContractTop 3 SkillsExcellent communication skills; negotiation & payment resolution; ability to learn regulations & policy guidelinesMust HavesExcellent communication; handles inbound/outbound calls; experience as Collection SpecialistYears of Experience5-10 yearsEducationHigh school diploma or equivalent 4-6 years related experienceTechnical ExperienceCollection Specialist experience; MS Office (Outlook, Excel, Teams)Deal BreakersLack of experience; short work periodsInterview ProcessVirtualProject DescriptionSupport Credit & Collections to reduce bad debt, focus on high balance accounts, proactive outreachAdditional InformationCollect past due accountsMonitor accounts to identify debtsInvestigate historical dataContact customers for paymentsEncourage timely paymentsNegotiate payment plansResolve customer credit issuesUpdate account recordsReport on collections activityMaintain professional communicationMS Office proficiencyCustomer service skillsTime management and problem-solvingJob Description: A Junior Customer Service Representative is responsible for providing support and assistance to customers of a company.Responsibilities may include:Responding to customer inquiries via phone, email, or chat.Providing information about products or services, including pricing, availability, and features.Processing orders, returns, and exchanges.Resolving customer complaints or issues in a timely and professional manner.Escalating complex or unresolved issues to senior customer service representatives or management.Maintaining accurate records of customer interactions and transactions.Following up with customers to ensure their satisfaction.Collaborating with other departments to address customer needs or concerns.Keeping up-to-date with product knowledge and company policies.Providing feedback to management on customer trends, issues, and suggestions for improvement.A Junior Customer Service Representative should have strong communication and interpersonal skills, as well as a customer-focused attitude. They should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service experience and knowledge of customer service principles and practices are beneficialLI-NPLI-Hybrid