Assistant Medical Navigator (MA Scope)

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Description: The Assistant Medical Navigator helps health plan members understand their benefits, access resources, and navigate next steps in their care. This role provides standardized education and non-clinical support within the Medical Assistant scope-no assessment, diagnosis, or clinical decision-making. Training, Skills, Knowledge and Experience: High school diploma or equivalent (required). MA certification (CMA/RMA) preferred; equivalent experience considered. 2 years in care coordination, navigation, ambulatory care, or similar roles. Strong documentation skills and comfort with EHRs. Proficiency with Microsoft Word, Excel, Teams, OneNote, and Outlook. Spanish bilingual skills a plus. Responsibilities and Expectations What You'll Do: Reach out to members to review recent health needs and offer navigation support. Share RN-approved education and connect members with community resources. Screen for non-clinical barriers (transportation, cost, health literacy) and escalate clinical issues to an RN. Gather and update demographics, communication preferences, and participant-reported information. Document all interactions accurately in the case management system. Coordinate with RNs and other care team members per protocols. Support quality efforts such as gap closure and satisfaction outreach. What You Won't Do (Scope Clarity): No independent clinical assessment, triage, or diagnosis. No interpreting symptoms or providing medication counseling. What We Offer: Competitive pay Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym. Tuition reimbursement Career development through company sponsored programs and over 5000 on-demand online training courses. Hybrid work schedules available depending on position Employee Assistance Program