Customer Service Representative - Sales Support

Description & RequirementsJob DescriptionWe are in search of a Customer Service Representative to join our growing team. This role will demonstrate strong skillsets in problem-solving, organization,inventory replenishment, and communication. Provide exceptional service to internal and external customers by addressing inquiries and resolving concerns.Responsibilities Include:Serve customers and sales staff by providing product/service information, and by resolvingproduct/service issuesMaintain customer accountsResolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the clientWork autonomously to build relationships with assigned customers and repsKeep work area clean and organizedBe able to be flexible for support for other departmentsPositive attitude and friendly demeanor in correspondence with customersMaintain confidentiality of company/customer proprietary informationThe Ideal Candidate Will Have:2 years in customer service and distribution/manufacturingProficiency in written and verbal communicationPhone etiquetteListeningConflict resolutionDocumentation knowledgeHigh school diploma or GEDFamiliarity with Microsoft Office programsExperience in order entry, tracking, and follow-upCompensation & BenefitsBradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.About BradyPLUS:BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .