Lead Staff ML Engineer for AI Support Systems

Block, Inc. is building AI-powered support at scale. We seek a senior ML leader with hands-on experience in production language models to guide end-to-end ML initiatives across Cash App, Square, and more.You will shape roadmaps, mentor teams, and collaborate with cross-functional partners to deliver impactful conversational AI. You will drive R&D on next-generation chatbot architectures, deploy models, and build tools to improve agent effectiveness and customer outcomes. #J-18808-Ljbffr