Hotel Assistant General Manager - Tru by Hilton Seneca, SC

Assistant General Manager Principle Responsibilities & Position Purpose:To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all timePre-Requisites (Requirements): 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred Bachelor’s Degree preferredAt least three years experience in the hotel industry is preferredExperience in accounting, is preferredMust display professionalism and have characteristics of honesty and trustworthiness Must have excellent attendance and punctualityKnowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferredWork Environment & Context:Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to stand for eight hours, bend, stretch, and reachLong hours sometimes required.Be available 24/7, weekends, and holidays.Must be able to push or pull 60 pounds and lift and/or carry 30 poundsWhere applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.Required Knowledge, Skills, and Abilities:Knowledgeable in:Supervisory Skills: interview, hire, train, appraise, document, motivateEntire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.Accounting practicesSafety and security measuresArea shopping, dining, entertainment and travel directions.All functions, procedures and polices of departments supervisedDaily hotel operations, check daily events, bulletin boards, and be up to date on changes, newprocedures and events.Manager on Duty functionsSkills:Train and develop associates through meetings, logs, etcMonitor and document associates for both positive and negative feedbackMaintain organization of supplies and order as necessaryAnalyze work for accuracy of self and othersComputer literate to thoroughly operate property management systemAbilities:Multi task, detail oriented, remain service centricEffectively communicate with guests, department heads, associates, and corporate office support staff.Market and promote the property to increase exposure and sales.Solve guest issues with professionalism maintaining hospitable attitude.Essential Functions:Other duties as assigned, that the associate is capable of performingMaintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.Promote positive morale and friendly attitudes.Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.Work within budgeted guidelines for maximum revenues and within labor models.Maintain safety and security practices, have thorough knowledge of emergency procedures.Ensure guests are provided with the highest quality product and service. Communicate and document using internal means: logs, email, etc.Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.Maintain certification from a brand approved responsible vendor training program.Is responsible for implementing the company’s Standard Operating Procedures at the hotelKeeps General Manager promptly and fully informed of all problems or unusual matters of significanceOther duties as assigned, that the associate is capable of performing.BenefitsPaid InstantlyPaid Time OffTeam Member Room DiscountsTime and Half for Select HolidaysReferral Bonus ProgramVolunteer BenefitsAccident InsuranceDisability InsuranceLife InsuranceCancer InsuranceDental InsuranceVision InsuranceProperty Specific IncentivesGift CardsEmployee Lunches