Service Delivery Manager

Job Title: Service Delivery Manager - OnsiteLocation: Dallas, TXVISA type : VISA Independent Consultant onlyExperience: 10+ YearsEmployment Type: Full-timeThe pay range for this role is $130k - $135k per annumRole SummaryWe are seeking an experienced Service Delivery Manager with a strong background in Data & Analytics (D&A) to lead large-scale engagements, manage global delivery teams, and ensure seamless operations across complex data ecosystems. The ideal candidate will have expertise in cloud platforms, data engineering, reporting tools, and ITIL-based service management, along with proven experience in migration of D&A applications and tools.Key ResponsibilitiesManage end-to-end delivery of large Data & Analytics programs, ensuring adherence to timelines, budgets, and quality standards.Lead migration initiatives for D&A applications, tools, and platforms (e.g., on-prem to cloud, cross-cloud migrations, modernization projects).Oversee 24x7 support operations, ensuring compliance with SLAs for availability, response time, and incident resolution.Drive ITIL processes including Incident, Service Request Fulfillment, Change, Release, and Problem Management.Collaborate with Sales teams and Client Partners to align delivery with business objectives and maintain strong client relationships.Manage distributed global teams, ensuring effective communication, governance, and performance management.Ensure robust monitoring and reporting using tools like ServiceNow and other monitoring platforms.Provide leadership in reporting and analytics, leveraging tools such as Power BI and Tableau for actionable insights.Required Skills & Experience10+ years of experience in Data Engineering with expertise in Databricks, Snowflake, Azure Data Services, and AWS ecosystems.Proven experience in migration of D&A applications, tools, and platforms.Strong understanding of Reporting and Analytics with hands-on experience in Power BI and Tableau.Experience in global delivery models with distributed teams.Excellent stakeholder management skills, including client-facing roles.Strong knowledge of ITIL processes and experience with ServiceNow and monitoring tools.Ability to manage 24x7 support models and ensure operational excellence.Preferred SkillsExperience in cloud-native architectures and data modernization strategies.Familiarity with automation tools for operations and monitoring.Exposure to Agile delivery methodologies.Certifications (Preferred)ITIL Foundation / IntermediateAzure Data Engineer / AWS Data Analytics PMP or equivalent project management certification