Community Assistant/Office Assistant - Residence Life (Fall)

Pay Range: Targeted salary $9.00/hr based on experienceBenefits Eligible: NoWork Schedule: Varies based on class schedule.Travel: May be requiredPosition IntroductionCommunity Assistants and Office Assistants: The Community Assistant (CA) position is an hourly student role that primarily supports the front desk operations in residence hall lobbies and Traditions apartment clubhouses. Community Assistants serve as a key point of contact for residents and guests, providing excellent customer service and helping maintain a safe, welcoming, and well-organized community space. This position typically includes evening and weekend shifts, with schedules ranging between 10–20 hours per week. Community Assistants report directly to the Residence Life Operations Coordinator.Office AssistantsThis position helps maintain an organized and welcoming office environment while supporting the Residence Life staff with day-to-day administrative and operational needs. This position’s hours are typically Monday–Friday, between 8:00 AM–5:00 PM. Schedule is approximately 20 hours/week. These staff members work in the residence halls or Traditions apartments, reporting directly to the applicable area's Residence Life Team and the Residence Life Operations Coordinator.Required Education And ExperienceMust be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.Hiring contingent upon verification of current student status.Community Assistant Responsibilities Include But Are Not Limited ToStaff the desk and serve as a welcoming presence for residents and visitorsProvide customer service by answering questions, assisting with concerns, and referring issues appropriately and professionallyEnsure proper record keeping for the occupancy process (check-ins, check-outs, room changes)Respond to and document student lockouts according to community proceduresCheck in and out community resourcesComplete and submit room damage reports as neededAnswer phone calls and direct inquiries to appropriate staff or departmentsMaintain accurate logs and records related to desk operations and resource useIssue spare keys/access cards and maintain accurate key audit logs in accordance with key control proceduresMonitor the lobby area to ensure a safe and respectful community environmentOperate standard desk equipment (phones, printers, computers, etc.)Complete general administrative duties in support of Housing and Residence LifeMaintain confidentiality when handling sensitive or personal student informationMaintain filing systems and recordsSupport special projects and perform other duties and assist with special projects as assignedMay work in multiple residence halls/apartments depending on schedule and department needsOffice Assistant Responsibilities Include But Are Not Limited ToPerform administrative responsibilities effectively and efficientlyOperate standard office equipment (phones, printers, scanners, etc.)Maintain filing systems and recordsAnswer student/parent questions and handle complaints professionallyMaintain confidentiality of student inquiries and informationConduct regular audits of building resources, including key inventory, supply stock, and documentation accuracyIssue temporary keys, community access cards, and other resourcesEnsure proper record keeping for the occupancy process (check-ins, check-outs, room changes)Submit student billing forms for lost keys, damages, and other applicable chargesProvide tours to prospective residents and familiesAssist with tracking building budgets and submitting receipts or order formsAnswer phone calls and respond to emailsSupport special projects and complete other duties as assignedSkillsMust have basic math skills and ability to communicate both orally and in writing.Familiarity with Microsoft officeDepartment PreferencesValid driver’s licenseHiring Contingent Upon a Background Check: Yes