Change Management Specialist

A company is looking for a Support Change Management Specialist to lead transition efforts within their Technical Support organization across the AMER region. Key ResponsibilitiesDraft and update comprehensive Change Management plans for Technical Support teams Collaborate with Integration Leads to align global communication plans with regional needs Monitor platform adoption and stability during system shifts, providing clarity as neededRequired QualificationsExperience with content creation tools and Salesforce Service Cloud platform Ability to advocate for the frontline support experience during transitions Strong drafting skills to simplify complex technical jargon into actionable guides Highly disciplined in tracking project milestones and enablement progress