Inside Sales Representative

Sullivan Steel, founded in 1980, is a precision metals distributor serving highly specialized markets, including Automotive, Aerospace and Defense. We're hiring an Inside Sales Representative to support customers with demanding applications where accuracy and tight internal coordination are essential.This role is more than order-taking. We are looking for someone that is not afraid to ask the appropriate questions to suggest the best material solution for our customers. Sullivan offers an opportunity to develop your skills and build a long-term career in a stable and innovative organization.What You'll DoAct as an internal customer contact, managing all communication via phone and email with a high level of responsiveness and professionalism.Own inbound RFQs from intake through order conversion, driving speed, accuracy, and profitability.Proactively communicate status updates, resolve issues, and prevent delaysPrice and structure quotes using reports, internal data, market awareness, cost inputs, and margin targets.Build working knowledge of the global steel supply chain, pricing dynamics, and industry-specific customer requirementsWhat We're Looking ForMinimum 2 to 4 years of inside sales, account management, or customer-facing commercial experienceAbility to manage multiple quotes and priorities simultaneously without sacrificing accuracyStrong Math and Excel skills: must be comfortable working with dynamic pricing and margin calculationsClear and direct communicator who can handle customer expectations and push back when neededDetail-oriented with high standards for accuracy in orders, pricing, and system dataComfortable working with technical specifications, part requirements, and ERP (Invex) or CRM (HubSpot) systemsNice to haveBackground in manufacturing, supply chain, or metals distribution environmentsExperience working within CRM or ERP systems, including extracting and using data to support decisionsExposure to Power BI or similar tools for reporting and performance analysisWhy Sullivan?Stable, family‐owned company with a strong reputationThree weeks of PTO in your first yearCompany closed between Christmas and New Year'sPaid holidays plus a floating holidayEmployer‐sponsored Medical, Dental, and Vision insurance (up to 75% employer‐paid)You don't need to meet every qualification to apply. If you're looking for a place to grow, contribute, and build a career, we'd love to hear from you.