e-COMMERCE/CLERK

The Kroger Company - 9925 State Avenue - Responsibilities: Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality; Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up; Provide a positive customer service experience that makes customers want to return again to on-line shopping; Communicate with customers via a portable phone and respond to calls in a professional and timely manner; Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock