Customer Service Representative

Job Description Job Opportunity: Farmers Insurance AgencyCustomer Service RepresentativeFull Time/ Part Time Position $20-$23 per hour, 30 Hours + BonusesIn OfficeMonday-FridayNo Holidays – No Weekends10a-5pAs a Customer Service Representative with Farmers Insurance, you are responsible for working closely with the agent to service customers and help grow the agency. You'll provide important assistance with everything from policy administration to renewal preparation, cross-selling and marketing coordination.In addition, you will work under the direction of the Agency Owner; learning to solicit, quote, and bind coverage to help customers manage their unique insurance and financial needs. This position is designed to give you on-the-job training and development which will enable you to take on more opportunities for advancement.Additional Duties:Provide timely and accurate feedback to client inquiries on existing policies with regards to policy amendments, billing, claims and upcoming renewals.Participate in the renewal cycle from start to finish; gather update account information, compile submissions and secure renewal quotes.Must be passionate about Consultative SALES and building customer relationships!Handling service requests, processing necessary paperwork, and answering incoming calls.All other duties as determined by Agent.Build relationships with new and existing customersProactively identify and act on cross-sell opportunitiesProvide excellent customer serviceProspect and generate new business through leads and referralsCustomer Service Representative:Preferred: P&C License - Property & CasualtyConfident, Self-starter who works well independentlyProficient in Microsoft Office productsPreferred: 1-3 years minimum insurance experience